Listen before moving.
Did I stay with what the person was actually saying?
HELPING OTHERS
You may know how you want to coach.
Then the conversation starts.
A coach can enter a conversation intending to listen, stay curious and help the other person think.
Then the person becomes uncertain. Goes quiet. Gets emotional. Asks for an answer.
And suddenly the coach starts solving, steering or talking too much.
CuePoint helps keep your best coaching intentions available while you are actually with someone.
THE INTENTION IS CLEAR
Knowing your approach is not the same as being able to use it
Most coaches have principles they believe in.
YOU MEAN TO
Listen before advising.
YOU MEAN TO
Ask good questions.
YOU MEAN TO
Do not rush the person.
YOU MEAN TO
Challenge when needed.
YOU MEAN TO
Stay with what matters.
THE GAP IS OFTEN HERE
Not remembering these ideas
in theory.
It is keeping them alive when the conversation becomes less predictable.
CUEPOINT IN COACHING
The other person changes the situation
A coaching conversation is not something you execute on another person.
The person in front of you brings new information all the time.
They may hesitate.
Avoid something.
Become defensive.
See something differently.
Need more space than you expected.
A useful coaching stance therefore needs both direction and responsiveness.
ONE PART OF YOUR PRACTICE
Turn intentions into something you can notice
“Be a good coach” is too broad to review.
A Framework can instead focus on a few observable behaviours.
Ask, don’t rescue.
Did I create space for their thinking before offering mine?
Follow what changes.
Did I adapt when new information appeared?
Challenge with purpose.
Did I move the conversation forward without taking it over?
The exact behaviours should fit the coach, the person and the context.
AFTER THE CONVERSATION
Score the person you coached
What did I actually do?
The goal is not to score the person you coached.
CuePoint turns the attention back toward your own professional behaviour.
What did I do when the conversation became difficult?
Where did I stay curious?
Where did I start solving?
When did I create movement?
When did I get in the way?
Over time, those observations can sharpen the way you coach.
CUEPOINT FOR COACHES